With over 50 years’ experience working in the retail sector, we are ideally placed to take on your customer data capture tasks. Our specialist in-house team are using cutting-edge software and techniques, and can easily handle jobs involving paper-based, online and tablet data formats – from customer reply or competition cards to customer feedback forms.. and much more!
Your customer data and document security is at the heart of our business, and accordingly, we are GDPR compliant, ISO 27001, ISO 9001, Cyber Essentials certified and ICO Data Protection Act registered.
Please see below how we keep your data secure and accurate throughout its lifecycle within our bespoke systems tailor made for your project.
Our experience and expertise, along with our flexible approach, make us an ideal partner to the retail companies. We work with a considerable number of the largest names in retailing, assisting with Customer Feedback and Survey Processing via in-store tablet data capture, web-based apps or paper forms. Customer feedback can be moderated, and sentiment analysis and coding used, to convert comments into usable data.
Our database experts specialise in transforming your data to provide the insights that you require, and can also enable the correct data sets to be transported between different applications.
Data and document security is at the heart of our business, accordingly, we are ISO 27001:2013, ISO 9001:2015 and Cyber Essentials certified, ICO Data Protection Act registered and work to a PCI-DSS standard. On top of that, all work is carried out by our own staff entirely within our own UK offices.
Our systems are designed for security, accuracy and auditability, granular controls down to keystroke level can be put in place and each keystroke is logged throughout the lifecycle of your data. Each project would have set SLAs with KPIs delivered through regular MI reports.
“Adetiq very professionally and accurately data capture interest from ‘potential’ customers for Liz Earle. This has enabled us to significantly increase our sales conversion through engaging follow up communications.” Head of CRM, Liz Earle
“Adetiq were great at handling the data capture from our consumer promotions, they were efficient, professional and easy to deal with. I would highly recommend them.” Brand Manager, Lindt & Sprüngli
As an expert in highly secure business process outsourcing we can help you with wide-ranging back office processes and administration tasks, which we have divided into three main service areas:
If you have document or data process that is difficult or expensive to manage, or simply takes time that your staff could better utilise, contact us now.