Our Contact Centre and Help Desk services allow you to be more efficient with your inbound and outbound correspondence.
Streamlined processes framed by Service Level Agreements help to alleviate the unnecessary cost of handling customer contact internally, enabling your staff to focus on the core function of your business.
Our Contact Centre personnel are highly experienced at handling customer queries in real-time, ensuring that your customers receive the most responsive, helpful service from you. Our team will monitor multiple email inboxes, become your live chat/website help desk assistants and will monitor your social media channels for queries to provide helpful, instant assistance from your brand without burdening your team with the reactive nature of handling customer interactions.
Our contact centre personnel are highly experienced at handling customer interactions, ensuring that your customers receive the most responsive and helpful service from you.
We keep up to date with all the latest technology and software so you don’t have to!
Service Level Agreements ensure that all customer correspondence is responded within a specified timeframe which helps to increase your customer satisfaction.
Get in touch and speak to our experts to find out how we can help; we’ll go through your specific requirements and suggest the most effective methods to bring you the best results in the most cost and time efficient manner.
Our clients choose us as their trusted, specialist partner as they strive to reduce the administrative burden, save costs and improve the flow and accuracy of their business data. Working with Adetiq allows you to free up internal resources to focus on the core function of your business.
“For over 25 years Adetiq Ltd have provided us a range of data capture services, consultancy, support and guidance. Their expertise and attention to detail have enabled us to adapt in a rapidly changing marketplace finding accurate and cost-effective solutions. They are still a first port of call for me on such matters especially when challenges present themselves needing a more innovative approach to the norm.”
“They provide a quick service and are always ready to help and solve problems.”
“Adetiq’s commitment to the Active Places national sport facility maintenance contract has been first rate. Their team quickly became knowledgeable and passionate about the work enabling them to continuously improve processes whilst maintaining high standards and providing excellent customer service. They are a reliable and valued contractor to Sport England.”
“We find Adetiq to be both responsive and reliable, with the team efficiently working through our requests in a super quick turnaround time.”
“The team at Adetiq has helped us out a lot and we’ve really enjoyed working with them. They’re good communicators and are always very professional and polite. The data we handle can be quite complex, but Adetiq demonstrate high attention to detail when inputting data and always ensure information is accurate. If we have any changes, they’re always very flexible and willing to take on new challenges.”
“We have been hugely impressed with the professional and timely service provided by Adetiq. They are always able to accommodate our requests and translate into ‘technical speak’ and make allowances for the peculiarities of the higher education sector. I’m delighted to recommend their services.”
“In our digital product line both for web based and CD Rom format Adetiq has handled mass data sets with an intuitive understanding of complicated issues and remarkable accuracy of entry.”
“Working with Adetiq for the first time has been a great pleasure. From start to finish, Adetiq have provided a professional and efficient service dedicated to meeting our needs. We will most certainly consider using their reliable and friendly service again in future.”
“Adetiq very professionally and accurately data capture interest from ‘potential’ customers for Liz Earle. This has enabled us to significantly increase our sales conversion through engaging follow up communications.”
“Adetiq were great at handling the data capture from our consumer promotions, they were efficient, professional and easy to deal with. I would highly recommend them.”
“Adetiq have provided a solid and professional service for us and our data capture requirements. The turnaround time is impressive and it allows us to focus our time on growth rather than admin.”
“We have been more than happy with the service we have received from Adetiq. We were kept fully updated throughout the project, which made it easier to manage the work at our end and keep the client fully informed of the progress.”